Hotel Operations
North Pacific Management’s focus on Hotel Operations revolves around our Cornerstones: we are passionate about customer engagement, providing a unique experience and an excellent environment for our employees. We will not compromise the integrity of our products or services. We always do what is right! We work hard to maintain customer and employee loyalty. We want all our employees to think like an owner with the freedom to make good decisions. We learn from our mistakes and use this experience to improve the future.
Our management staff will produce written documentation specific to the department and the hotel. North Pacific recognizes the importance to collaborate with each team to create operating procedures that reflect the dynamics of each specific market and environment.
We offer extensive and innovative operational support and direction in all areas of Hotel operations, including Front Office, Reservations, Housekeeping and Engineering. Our hiring and training programs ensure that consistent, excellent guest service standards are maintained, profitability is maximized and the property is maintained in peak condition. We know the results that are expected because we operate our own hotels – we are driven to provide the same results at our managed properties
North Pacific Management’s Operations team offers systems that include:
Front Office
- Check In and Check Out Orientation
- General Managers Letters
- Welcome First Night Calls / Thank You Last Night Calls
- Communication Book
- Daily Checklists
- Telephone Etiquette
- Engineering Procedures
- Housekeeping and Laundry Procedures
- Pay Per Room Program
- Inspection Program/Quality Control
- Quality Control / PM Program
- Safety Procedures
- Emergency Procedures